Terms of Service

In these Terms, the following terms have the meanings set out below:

• "Heill AI", "we", "us", or "our" means the operator of the Heill AI mobile and web application and related services.
• "Service" means the Heill AI platform, including all features, content, integrations, AI coaching, nutrition tools, workout tracking, and health data syncing made available through our app or website.
• "You" or "User" means any individual who accesses or uses the Service, whether as a registered account holder or otherwise.
• "User Content" means any data, text, images, videos, logs, or other materials that you upload, submit, or generate through the Service, including but not limited to meal photos, body scans, face scans, workout logs, and chat messages with the AI coach.
• "Health Data" means any personal information relating to your physical or mental health, including but not limited to weight, body composition, sleep data, steps, workouts, heart rate, and dietary information.
• "Third-Party Services" means third-party platforms, APIs, or integrations accessible through the Service, including but not limited to Apple HealthKit, Google Health Connect, and authentication providers.

By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Service and delete your account.

These Terms constitute a legally binding agreement between you and Heill AI. They govern your access to and use of the Service, regardless of the device or platform through which you access it. We may update these Terms from time to time as described in Section 19. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

If you are accessing the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.

To use the Service, you must be at least 16 years of age. If you are under the age of majority in your province or territory of residence (18 in most Canadian jurisdictions, 19 in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, and Yukon), you represent that you have obtained the consent of a parent or legal guardian to use the Service.

When you create an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration forms, and to maintain and promptly update such information to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.

We reserve the right to suspend or terminate your account and refuse any and all current or future use of the Service if we have reasonable grounds to suspect that the information you provide is untrue, inaccurate, not current, or incomplete.

IMPORTANT DISCLAIMER: Heill AI is a fitness and lifestyle technology platform, not a medical device, healthcare service, or substitute for professional medical advice, diagnosis, or treatment. The Service is intended for general wellness and fitness purposes only.

All content provided through the Service, including but not limited to AI-generated workout plans, nutrition estimates, calorie counts, body composition analyses, form-check scores, supplement suggestions, skincare recommendations, and coaching responses, is provided for informational and educational purposes only. This content is based on algorithms, machine learning models, and general fitness principles, and does not constitute personalized medical, dietetic, physiotherapy, or psychological advice.

Always seek the advice of a qualified physician, registered dietitian, or other licensed healthcare professional before beginning any exercise program, diet, supplement regimen, or significant lifestyle change — especially if you have any pre-existing medical condition, injury, are pregnant or breastfeeding, are under 18 years of age, or are over 65 years of age.

Never disregard professional medical advice or delay seeking it because of something you have read or received through the Service. If you think you may have a medical emergency, call your doctor, go to the nearest emergency department, or call emergency services (911 in Canada) immediately.

Heill AI does not verify or endorse any specific workout, diet, supplement, or skincare routine generated by the Service. You assume full responsibility for evaluating the suitability of any recommendation for your individual circumstances.

You retain all ownership rights to the User Content you submit, upload, or create through the Service. However, by submitting User Content, you grant Heill AI a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display such content solely for the purpose of operating, developing, and improving the Service and delivering features to you.

This license includes the right to process your images, videos, and logs through our AI systems and third-party AI models (e.g., for calorie estimation, body scan analysis, form checking, and coaching responses). We do not use your personal photos, body scans, or face scans to train third-party foundational AI models.

You represent and warrant that: (a) you own or have the necessary rights, licenses, and permissions to all User Content you submit; (b) your User Content does not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights; and (c) your User Content complies with all applicable laws and these Terms.

You may delete your User Content at any time through the app's Settings. Upon account deletion, we will delete your User Content in accordance with our Privacy Policy, subject to any legal retention obligations.

The Service utilizes artificial intelligence and machine learning models to generate estimates, analyses, recommendations, and coaching responses. You acknowledge and agree that:

• AI outputs are estimates, not guarantees. Calorie estimates, macronutrient breakdowns, body composition percentages, form-check scores, and other AI-generated metrics are approximate and may be inaccurate. Actual values may differ significantly.
• AI coaching is not personalized professional advice. The AI coach provides general guidance based on the information you provide. It cannot assess your physical condition, monitor your form in real-time during exercise, or account for all individual variables that a human professional would consider.
• Do not rely solely on AI outputs. Use your own judgment, consult qualified professionals, and listen to your body. Stop any exercise immediately if you experience pain, dizziness, shortness of breath, or other symptoms.
• We may improve our models. We may use aggregated, de-identified data derived from user interactions to train and improve our AI systems. We do not use your identifiable personal information or photos for this purpose without your explicit consent.

The Service may integrate with Apple HealthKit, Google Health Connect, and other third-party health and fitness platforms. These integrations are optional and require your explicit consent.

By connecting a health integration, you authorize Heill AI to read and/or write specific categories of health data as disclosed in the integration consent screen. You can revoke this authorization at any time through your device settings or the app's Health Connect settings page.

Important: Data synced from third-party health platforms is subject to the accuracy and availability of those platforms. We are not responsible for errors, omissions, or delays in data provided by Apple HealthKit, Google Health Connect, or any other third-party source. Your use of Apple HealthKit is also subject to Apple's terms and privacy policies; your use of Google Health Connect is subject to Google's terms and privacy policies.

We do not share your Health Data with Apple, Google, or any other third party except as necessary to provide the integration functionality you have explicitly authorized, or as required by law.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from:

• Using the Service in any way that violates any applicable federal, provincial, territorial, local, or international law or regulation, including Canadian privacy laws (PIPEDA, provincial PIPAs, PHIPA) and anti-spam legislation (CASL).
• Uploading, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of another's privacy, hateful, or otherwise objectionable.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Attempting to probe, scan, or test the vulnerability of the Service or any associated system or network, or breaching any security or authentication measures.
• Using any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission.
• Interfering with or disrupting the integrity or performance of the Service, or attempting to gain unauthorized access to the Service, its servers, or related systems.
• Circumventing or attempting to circumvent any content filtering, security, or usage limits we implement.
• Using the Service to generate, distribute, or promote content that promotes eating disorders, self-harm, or dangerous fitness practices.
• Sharing your account credentials with any third party or allowing any third party to access your account.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions. Such action may include removing offending content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

Certain features of the Service may require payment of fees. All fees are quoted in Canadian Dollars (CAD) unless otherwise stated and are subject to applicable taxes (including GST/HST and provincial sales tax where required by law).

Subscriptions. If you purchase a subscription, you will be charged the applicable subscription fee at the beginning of each subscription period. Your subscription will automatically renew for successive periods of the same length unless you cancel it before the end of the current period. You can cancel your subscription at any time through your account settings or the applicable app store (Apple App Store or Google Play Store).

Price changes. We may change subscription fees upon notice to you. Price changes will take effect at the start of the next subscription period after the date of the price change. If you do not agree to a price change, you must cancel your subscription before the change takes effect.

Refunds. All purchases are final except where required by applicable consumer protection law. If you believe you are entitled to a refund under Canadian consumer protection legislation, please contact us at [email protected]. Refund requests made through Apple App Store or Google Play Store are subject to those platforms' refund policies.

Free trials. If we offer a free trial, you may be required to provide payment information. Unless you cancel before the end of the trial period, your subscription will automatically begin and your payment method will be charged. We may charge a nominal authorization hold during the trial to verify your payment method.

The following terms apply if you download, install, or use the Heill AI application from the Apple App Store ("App Store Sourced Application"):

• Acknowledgement. You acknowledge that these Terms are concluded between you and Heill AI only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App Store Sourced Application or its content. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App Store Sourced Application.
• License. Subject to your compliance with these Terms, Apple grants you a limited, non-transferable, non-exclusive license to use the App Store Sourced Application on Apple-branded devices that you own or control, as permitted by the App Store Terms of Service.
• Usage rules. You agree to use the App Store Sourced Application only in accordance with these Terms and the App Store Terms of Service, including all usage rules. You may not redistribute or make the App Store Sourced Application available over a network where it could be used by multiple devices at the same time.
• Warranty. In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App Store Sourced Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be governed solely by these Terms.
• Product claims. Heill AI, not Apple, is responsible for addressing any claims relating to the App Store Sourced Application or your possession or use of it, including but not limited to product liability claims, any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• Intellectual property infringement. In the event of any third-party claim that the App Store Sourced Application or your possession and use of it infringes that third party's intellectual property rights, Heill AI, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that you are not located in a country that is subject to a Canadian, U.S. Government embargo, or that has been designated by the Canadian or U.S. Government as a "terrorist supporting" country, and that you are not listed on any Canadian or U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• In-app purchases. In-app purchases and subscriptions made through the App Store Sourced Application are processed by Apple and are subject to Apple's terms, payment policies, and refund procedures. Heill AI does not control those transactions and cannot issue refunds for purchases made through Apple; refund requests must be directed to Apple.

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by Heill AI, its licensors, or other providers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in the Service, its content, or our trademarks, logos, or branding. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as necessary for your personal, non-commercial use of the Service.

Any feedback, suggestions, or ideas you provide to us regarding the Service may be used by us without any obligation to compensate you. You hereby assign to us all rights, title, and interest in and to such feedback.

The Service may contain links to or integrations with third-party websites, services, or resources that are not owned or controlled by Heill AI. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services.

If you access a third-party website or service from the Service, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of those third-party services. You should review the applicable terms and policies, including privacy and data gathering practices, of any third-party service before using it.

We are not liable for any loss or damage caused by your use of any third-party service, including data loss, security breaches, or service interruptions attributable to third-party platforms.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEILL AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HEILL AI OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. In that case, any implied warranties are limited to the minimum duration required by applicable law.

You agree to defend, indemnify, and hold harmless Heill AI and its affiliates, officers, directors, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including without limitation any intellectual property right, privacy right, or publicity right; or (e) your violation of any applicable law.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule.

If you are a resident of Quebec, British Columbia, Alberta, or any other Canadian province or territory, any mandatory consumer protection provisions of your home jurisdiction that cannot be waived or limited by contract shall apply to the extent required by law.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be instituted exclusively in the courts of the Province of Alberta, sitting in the City of Edmonton. You waive any objection to the laying of venue in such courts, including any claim that such courts constitute an inconvenient forum.

By you. You may terminate your account and stop using the Service at any time by following the account deletion process in the app's Settings or by contacting us at [email protected].

By us. We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including if: (a) you breach these Terms; (b) we are required to do so by law; (c) we discontinue the Service; or (d) we determine, in our sole discretion, that your conduct poses a risk to us, other users, or the public.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We are not obligated to retain or return any User Content after termination, although we will follow our data deletion practices described in the Privacy Policy.

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, unless we indicate otherwise.

Material changes. If we make material changes to these Terms, we will notify you by email (to the address associated with your account), by posting a notice in the app, or by updating the "Last updated" date at the top of this page, at least 30 days before the changes take effect. For users in Quebec, we will obtain your explicit consent for any material changes that affect your privacy rights under Law 25.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and delete your account.

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Heill AI.

If you have any questions, concerns, or comments about these Terms, please contact us at:

Heill AI
Email: [email protected]

We will make every reasonable effort to respond to your inquiry within 5 business days.