Concierge support
Real humans. Thoughtful answers.
Tell us what's going on and we'll get back to you, usually within a day.
Mon–Fri · replies within 24h · Pro members prioritised
What can we help with?
Billing & subscription
Plan changes, refunds, receipts, restore purchases.
Account & sign-in
Email change, password reset, delete account, data export.
Scans & AI features
Body, face, calorie or form-check scan issues.
Training, diet & health data
Plans, programs, wearables sync, HealthKit / Health Connect.
Privacy & security
Data requests, GDPR, account deletion, security reports.
Something else
Feedback, partnerships, press, or anything we missed.
Frequently asked
We answer most requests within 24 hours, Monday to Friday. Pro members are prioritised and usually hear back the same day.
Still stuck?
Email [email protected] with your account email and a short description. The more detail you share, the faster we can help.