Support
We're here to help, whenever you need us
Concierge support
How can we help you today?
Our team typically replies within a few hours. Reach out anytime about billing, your account, scans, or anything else.
Support hours: Monday–Friday, 9am–6pm
What can we help with?
Billing & subscriptions
Payments, invoices, plan changes and cancellations
Account & login
Sign-in issues, resetting your password, and account settings
Scans & results
Trouble scanning food, or questions about your results
Health & training plans
Questions about your workouts, nutrition or progress
Privacy & data
How your data is stored, used and protected
Something else
Anything else you'd like to ask us
Frequently asked questions
We aim to respond to every message within 24 hours, and often much sooner during support hours (Monday–Friday, 9am–6pm).
Still stuck?
Send us an email at [email protected] and we'll get back to you as soon as possible.